Refund policy

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before requesting a return.

Return Eligibility
You have 7 days from the date of delivery to request a return or exchange. This shorter window (compared to markets with 30-day policies) reflects standard practice for dropshipping businesses operating in the UAE, where items are fulfilled through our logistics partner.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • It must include original tags and packaging
  • You must provide proof of purchase (order number or receipt)

To start a return, contact us at sharjeelmedstu@gmail.com with your order number and reason for return. Returns sent without prior approval will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Costs for Returns
Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect upon arrival, in which case we'll cover the cost.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sharjeelmedstu@gmail.com.